This policy is part of the Terms of Service. It states how you may use Call & Translate. If you break it we may suspend or close the account and refuse future sign-ups.
1. Lawful use only
Use the service only for lawful purposes, and only in a way that does not break the rights of other people. You must follow the laws that apply to you and to the person you call, including privacy, recording, consumer, employment, and telecommunications law.
2. Live calls
You must not use the product to:
- Make calls you are not allowed to make (including to numbers on a do-not-call list where that list applies to you).
- Send unsolicited marketing or spam by phone where the law requires prior consent.
- Harass, threaten, stalk, or abuse anyone.
- Impersonate another person, company, or public body in order to deceive.
- Commit fraud, social engineering, or identity theft.
- Collect passwords, payment cards, or government IDs from people who think they are talking to someone else.
- Record, transcribe, or process someone’s voice without a lawful basis, including where two-party consent is required and you do not have it.
- Hide that an AI assistant is speaking when disclosure is required by law, regulation, or platform rules, or when hiding it would be unfair.
- Call emergency services as a substitute for a human, or use the product as a 999 / 112 / 911 tool.
- Handle regulated professional advice (legal, medical, financial) as if the agent were a qualified professional.
You place the call. Keep the phone on speaker so the other person can hear you if they ask who is there. Check names, numbers, and promises before you rely on a transcript.
3. Content you put in briefs and prompts
Do not submit content that:
- You do not have the right to use
- Is illegal, including child sexual abuse material, terrorist content, or incitement to violence
- Is malware, or instructions whose main purpose is to cause harm
- Is another person’s confidential information without permission
4. Technical misuse
You must not:
- Probe, scan, or attack the service except through a coordinated disclosure we have agreed
- Bypass rate limits, credits, paywalls, or authentication
- Share your account or resell access without our written OK
- Scrape the product, harvest other users’ data, or use bots except our published interfaces
- Reverse engineer the client or models except as the law allows
- Overload the APIs or stream audio when you are not on a genuine call
5. Fair use of credits
Credits are for live translated calling. Automated, scripted, or always-on streaming that is not a real call may be treated as abuse. We may cap, delay, or refuse sessions that look like that.
6. What we may do
We may investigate, refuse a session, remove content, suspend credits, or close an account. We may report illegal activity to the police or another authority. We are not obliged to monitor every call, and the fact that a call went through is not approval of it.
7. Contact
Report abuse to info@callandtranslate.com. Related: Terms of Service, Privacy Policy.